Company Christmas Holidays
North American Headquarters in Miami, USA: Dec 25, 2015, Jan 1st 2016
European Headquarters in Muenster, Germany: Dec 21, 2015 until Jan 03rd 2016
Limited support is available during this period.
We at PROVISIO wish you Merry Christmas and a Happy New Year!

 

Misc: Re licensing

Description

I've had to reinstall Windows on a machine that had the following license. When I try to re-license SiteKiosk, I get an error.
[****Administrator: This is a public forum, please refrain from posting private licensing details. You can send an email to sales-america(at)provisio.com related to licensing questions.****]

How do I resolve this?

Réponse: (1)

Re: Re licensing 26/02/2021 23:05
Hello,

Thank you for your inquiry. There is a chance that you may have installed a SiteKiosk version that your license does not support. On the "My Licenses" page, click on "Payment on Invoice" link with the number. You can download your SiteKiosk version up to one year from that "Creation Date". You can find your older versions at this link , https://www.provisio.com/en-GB/Downloads/VersionHistory.aspx . Please email our Sales Team (see above) for any further licensing questions.

If the instructions given did not match your situation, please let me know.

Best regards,
Andre.