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Support Request: Website will not open


I am unable to get sitekiosk to open the home page. It opens in ie when I test it and in chrome. However when I launch sitekiosk, all I get is a blank screen with no error message. The page worked on the previous PC and I cannot get it to work. Thanks

Answer: (2)

Re: Website will not open 1/19/2021 2:15 PM

Thank you for your inquiry. It is difficult to identify the issue you have explained unless you did not select the right Start Page settings. Please send your configuration and log file for review to support-america(at), referencing this post. Also note that version 9.3 is out of support, you are free to test the newest version to see if it would help to resolve your issue. You could even test a new configuration file to compare your settings with the previous.

Configuration - C:\Program Files (x86)\SiteKiosk\Config (*.skcfg files, ignore *.skcfg.local)
Logs - C:\Program Files (x86)\SiteKiosk\Logfiles (yyyy-mm-dd.txt files)

Best regards,
Re: Website will not open 1/21/2021 11:07 PM

Thank you for sending your files. I would encourage you to test the latest SiteKiosk version (free for testing) on another computer in your network and see if the black screen persists. You were using an outdated browser skin, try Metro IE skin. If that does not work, try Chrome browser skin. If none of those work, the issue you are having, may not be SiteKiosk but external factors like antivirus/malware programs and group policy settings. You may need to investigate deeper on your end, what is preventing SiteKiosk from running.

Information provided was based on this log entry:

40 03eb 2021-01-18 17:03:12 -0700 [SiteKiosk] abnormal sitekiosk program termination
20 03e9 2021-01-21 10:02:06 -0700 [SiteKiosk] started
20 03ec 2021-01-21 10:02:07 -0700 [SiteKiosk] Navigation: http://nanofabsharepoint.[*redacted*]/SiteAccessReg.aspx
20 0000 2021-01-21 10:02:07 -0700 [SiteKiosk] Notification: According to the windows monitoring rule(Title:'*' Class:'CabinetWClass') the window (Title:'SiteKiosk' Class:'CabinetWClass') will be closed
40 03f5 2021-01-21 10:02:08 -0700 [SiteKiosk] Script error in tray browser! URL: file:///C:/Program%20Files%20(x86)/SiteKiosk/Skins/Windows_8/Scripts/soundBar.js; ErrMsg: "The request is not supported.\r\n"; Line: 18; Char: 3; Code: 0;

Best regards,