Ticket ID: 22285
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Creation Date: 1/18/2016 8:53 AM
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Product: SiteKiosk Classic Windows
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Attachment: -
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TicketType: Support Request
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Version: 9.1.3345
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Language: English
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Views: 35673
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Last Modification Date: 2/26/2016 5:26 AM
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Platform:
Windows
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Level: Closed
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IE: 11.0 |
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Bug Status: Not Fixed
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User account: SiteKiosk Restricted User
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Bug Frequency: On every start
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Support Request: SiteKiosk "Photos" screen saver doesn't work
Reproduction
Please see my comprehensive overview as well as file attachment.
Dear Support,
I recently purchased and installed SiteKiosk 9.1.3345 onto a freshly built and patched Windows 8.1 desktop computer. The computer is an all-in-one HP touchscreen computer.
Attached is a copy of our SiteKiosk configuration file and log files.
SiteKiosk is configured for Auto Start under the restricted SiteKiosk user account.
We use the photos screen saver with pictures stored under C:\Users\SiteKiosk\Pictures. The screen saver previews correctly.
When the screen saver activates it briefly displays the first photo before exiting back to the SiteKiosk browser (Chrome engine). This describes the same issue I'm seeing -
http://www.provisio.com/CustomerSupportCenter/ArticleDetails.aspx?ArticleID=20478#
About 1 out of 5 or so activations will see the screen saver work correctly.
The SiteKiosk Player screen saver seems to work without an issue.
System Security Manager was initially configured for Protected mode, then switched to Customized mode to allow access to net.exe and shutdown.exe.
Please advise on what course of action we should take to resolve this issue.