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Support Request: SiteKiosk 9.2 Win Unregisters itself after 1 day

Description

We have been using SiteKiosk for a few years now without any issue but we now have a strange issue where the software unregisters itself after 1 or more days. It has been working fine for 3-4 years. This is happening on different builds of Windows 10. It originally worked successfully on Windows 10 2016 LTSB but the issues started occurring. We've since tried on Windows 10 20H2 as a test and it does the same.

Once we have registered the software - it all looks good, closes and restarts, and the terminal works as expected. 1 day later it's back into trial mode. Is there something we're doing wrong? We bought our 47 licenses in 2016/2017 so can't update to the newer software but this version 9.2 Build 3595 has always worked successfully.

Réponse: (4)

Re: SiteKiosk 9.2 Win Unregisters itself after 1 day 02/03/2021 10:58
Hello,

This can e.g. happen if you purchase an update license for SiteKiosk.
Then you get a new license for the current SiteKiosk version and the old license will be deactivated.

You may contact our sales and also send the license information to check.
sales-europe(at)provisio.com

Regards,
Michael Olbrich
Re: SiteKiosk 9.2 Win Unregisters itself after 1 day 02/03/2021 11:40
Many Thanks Michael, i will contact support to find out.
Re: SiteKiosk 9.2 Win Unregisters itself after 1 day 02/03/2021 16:54
This has been resolved - for others, we'd purchased a newer license I wasn't aware of. Thanks again for the quick reply!
Re: SiteKiosk 9.2 Win Unregisters itself after 1 day 02/03/2021 16:56
Thanks for the feedback. The ticket will be closed.