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North American Headquarters in Miami, USA: Dec 25, 2015, Jan 1st 2016
European Headquarters in Muenster, Germany: Dec 21, 2015 until Jan 03rd 2016
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Support Request: ERROR OPEN PDF

Description

Hello, since last version , impossible open public pdf file. ( see log file )
screen message=
PDF.js v2.5.207 (identifiant de compilation : 0974d6052)
Message : Failed to fetch


For example this url=

https://www.msa.fr/lfy/documents/11566/87082087/CCMSA+-+Dossier+de+presse++-+conf%C3%A9rence+de+rentr%C3%A9e+2019.pdf

Before, with version august it's will be ok.

Thanks for your help

Réponse: (5)

Re: ERROR OPEN PDF 28/01/2021 09:53
Hello,

The log you attached is for the configuration tool but not SiteKiosk.

But I can reproduce the problem with the latest SiteKiosk version and contacted our developer to check this.
(I suspect it is because of the special or space characters)

I will get back to you as soon as I have more information from the developers.

Regards,
Michael Olbrich
Re: ERROR OPEN PDF 28/01/2021 14:35
Thanks a lot for your fast answer.

I expect from you; maybe in the next version.

cordially

Emmanuel BOYER
Re: ERROR OPEN PDF 03/02/2021 16:58
Hello,

we have released a new version that does fix this problem:
https://www.provisio.com/en-GB/Downloads/VersionHistory.aspx?Product=SiteKiosk

Regards,
Michael Olbrich
Re: ERROR OPEN PDF 08/02/2021 15:02
Hello, with the last version ( 3 february 2021 ) it's works perfectly.

Thanks a lot for your fast correction.

Regards
E.BOYER
Re: ERROR OPEN PDF 08/02/2021 15:04
Hello,

thanks for the feedback. The ticket will be closed.