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Ticket ID: 22170
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Creation Date: 11/26/2015 11:26 AM
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Product: SiteKiosk Classic Android
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Attachment: -
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TicketType: Support Request
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Version: 2.4.118
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Language: English
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Views: 35324
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Last Modification Date: 12/24/2015 4:04 PM
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Platform:
Android
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Level: Closed
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IE: 46.0 |
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Bug Status: Not Fixed
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User account: SiteKiosk Restricted User
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Bug Frequency: About once a day
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Support Request: 'No access' blocking screen
Reproduction
The circumstances leading to the 'no access' screen are unknown (they run 24/7 in a public area), however this has never happened on a previous version of Site Kiosk. There are around 50 terminals running the software, and it has happened on at least 20 terminals in a week. This has happened more than once on a terminal, but hasn't happened on all terminals.
Since upgrading (both Android HP Slate 21s running Android 4.4.2 and SiteKiosk Android 2.4 build 118 r2840) we have encountered problems on various terminals where the 'no access' symbol is appearing on the screen, and cannot be over-ridden, nor even exited from into SiteKiosk configuration. Behind the 'no access' screen, the option for which default home screen is visible, however, when first launching SiteKiosk on install, 'SiteKiosk browser' is always selected with the 'always' option.
The only work around is a power cycle, which then presents the default home screen option, from which Site Kiosk browser is again selected.
