Support Request: Sitekiosk SiteKey.SYS incompatiable error (Vista 64 bit)

Ticket ID: 6337	Creation Date: 1/2/2008 7:07 PM	Product: SiteKiosk Classic Windows	Attachment: -
TicketType: Support Request	Version: 6.6	Language: English
Views: 50951	Last Modification Date: -	Platform: Windows Vista
Level: Closed	Modified By: -	IE: 7.0
Bug Status: Not Fixed	User account: Unknown	Bug Frequency: On every start

Support Request: Sitekiosk SiteKey.SYS incompatiable error (Vista 64 bit)

Reproduction

Install Sitekiosk 6.6 then reboot. The keyboard will not work in any user or Windows login screen. In event viewer the error appears:

"\SystemRoot\SysWow64\Drivers\SiteKey.SYS has been blocked from loading due to incompatibility with this system. Please contact your software vendor for a compatible version of the driver."

Description

Machine specs:

Model: HP Pavilion dv9500
Processor: Intel Core 2 Duo T7300 @ 2 GHz
Ram: 2046 MB
System type: 64-bit OS
OS: Windows Vista Ultimate

Full Error:

Log Name: System
Source: Application Popup
Date: 1/2/2008 10:12:20 AM
Event ID: 1060
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Willie-PC
Description:
\SystemRoot\SysWow64\Drivers\SiteKey.SYS has been blocked from loading due to incompatibility with this system. Please contact your software vendor for a compatible version of the driver.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Popup" />
<EventID Qualifiers="49152">1060</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2008-01-02T17:12:20.416Z" />
<EventRecordID>27365</EventRecordID>
<Channel>System</Channel>
<Computer>Willie-PC</Computer>
<Security />
</System>
<EventData>
<Data>
</Data>
<Data>\SystemRoot\SysWow64\Drivers\SiteKey.SYS</Data>
<Binary>000000000200300000000000240400C0000000006C0300C000000000000000000000000000000000</Binary>
</EventData>
</Event>

Answer: (4)
Re: Sitekiosk SiteKey.SYS incompatiable error (Vista 64 bit)	1/7/2008 5:28 PM
Hello, The Keyboard blocker (and even SiteKiosk) hasn’t been tested on a 64-Bit Vista machine. Does it work if you install SiteKiosk with the Compatibility Wizard of Windows Vista 64? http://windowshelp.microsoft.com/Windows/en-US/Help/bf416877-c83f-4476-a3da-8ec98dcf5f101033.mspx http://www.nicktran.com/?p=15 http://www.howtogeek.com/howto/windows-vista/using-windows-vista-compatibility-mode/ Regards, Michael Olbrich
Re: Sitekiosk SiteKey.SYS incompatiable error (Vista 64 bit)	2/14/2008 2:51 AM
Greetings Michael, Thanks for your response and sorry for my belated response. I did try installing SiteKiosk (several times) with the Compatibility Wizard and I am getting the same problem: no use of the keyboard. Any other suggestions? If not, are there any plans of making SiteKiosk 64-bit compatible in the future? Thanks! William Malone
Re: Sitekiosk SiteKey.SYS incompatiable error (Vista 64 bit)	2/18/2008 5:40 PM
Hello, We have analyzed this issue and unfortunately the SiteKey.sys driver is not compatible to the 64-Bit version of Vista. This driver is the keyboard blocker and a low level driver. I’m sorry but there are not plans for a 64-Bit compatibility of this driver in the near future. We will update our System-Requirements information page due this feedback from you. Regards, Michael Olbrich
Re: Sitekiosk SiteKey.SYS incompatiable error (Vista 64 bit)	4/28/2010 3:55 PM
If you want to display Flash or PDF content on a 64 Bit operating system (Windows Vista x64 or Windows 7 x64) you now can use SiteKiosk Version 7.5: http://www.provisio.com/SiteKiosk/VersionHistory.aspx This version uses the 32 Bit IE Webbrowser Control. Also the SIteKey Driver works properly (since version 7.1 64Bit) Please note: Updating from SiteKiosk 7.1 64-bit to SiteKiosk 7.5 requires that you uninstall the 64-bit version of SiteKiosk 7.1 first. If you want to continue using your SiteKiosk configuration, you should back it up before uninstalling SiteKiosk 7.1 64-bit.