Ticket ID: 5504 Creation Date: 6/6/2007 2:23 PM Product: SiteKiosk Classic Windows Attachment: -
TicketType: Support Request Version: 6.5.150 Language: English
Views: 41732 Last Modification Date: 6/6/2007 4:54 PM Platform: Windows XP Professional
Level: Closed IE: 7.0
Bug Status: Fixed User account: Unknown Bug Frequency: Unknown

Support Request: Error Code: -2146697208 when trying to open an .xls or .doc file in SiteKiosk

Reproduction

When trying to open a .xls or .doc file from Outlook Web Access, an error message comes up: An error has occured. Error Code: -2146697208. I have a second Sitekiosk terminal with the same configuration and hardware and am able to open these files without any problem. Any idea what this error code means?

Description

Answer: (1)
Re: Error Code: -2146697208 when trying to open an .xls or .doc file in SiteKiosk 6/6/2007 4:52 PM
Hello,

regarding your description it seems that your Outlook Web Access is using redirections for file attachments.
Just disable Download Manager for this URL and allow normal IE download dialog box.
More information and a detailed description you will find in the SiteKiosk help.

-->Browser Functions-->Download Manager-->Note regarding Hotmail

and

-->Browser Functions-->Download Manager-->Disable Download Manager and allow normal IE download dialog box

Regards,
Michael Olbrich
My Account
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