Ticket ID: 25388
|
Creation Date: 4/3/2020 11:22 PM
|
Product: SiteKiosk Classic Windows
|
Attachment: -
|
TicketType: Support Request
|
Version: 9.7.5324
|
Language: English
|
Views: 18808
|
Last Modification Date: 5/19/2020 2:46 PM
|
Platform:
Windows
|
|
Level: Closed
|
IE: 11.719 |
|
Bug Status: Not Fixed
|
User account: SiteKiosk Restricted User
|
Bug Frequency: On every start
|
|
Support Request: Mouse does not move across entire surface of the monitor
Reproduction
Restarting the system does not correct the problem
The mouse can move all the way from the far left to about 60% across the screen towards the right and all the way from the top to about 60% downward the screen. Objects that are on the far right side of the screen or on the bottom cannot be accessed.
Within Windows 10 Pro, latest patches have been applied, the screen resolution is set to 1280x1024. The screen does have information filled completely within the screen.
How do we get the mouse to travel to any point on the screen?