Ticket ID: 22945 Creation Date: 9/28/2016 7:35 AM Product: SiteKiosk Classic Windows Attachment: -
TicketType: Support Request Version: 9.3.3773 Language: English
Views: 32668 Last Modification Date: 10/26/2016 4:03 PM Platform: Windows
Level: Closed IE: 11.0
Bug Status: Not Fixed User account: SiteKiosk Restricted User Bug Frequency: About once a day

Support Request: Font Display incorrectly

Reproduction

Please refer to the attachment when the kiosks running for few hours (around 5 - 6 hours) the font of the system will display incorrectly on the system. Even on any websites that our guests visiting. Please do provide us solution.

Description

Please refer to the attachment when the kiosks running for few hours (around 5 - 6 hours) the font of the system will display incorrectly on the system. Even on any websites that our guests visiting. Please do provide us solution.

Answer: (1)
Re: Font Display incorrectly 9/28/2016 4:02 PM
What language is your Windows system set to? Can you describe the screenshot you provided? It appears you are logged into a Windows admin account and have the SiteKiosk config tool open but in another windows next to that a page with the SiteKiosk exit dialog. Can you describe how you got to that point? What browser is the page behind the exit dialog running in? If SiteKiosk, how did you get it to not be maximized across the whole screen? Please send a copy of the config file and a screenshot of the SiteKiosk configuration tool to ward(at)provisio.com.
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