Ticket ID: 22796 Creation Date: 8/1/2016 4:42 PM Product: SiteKiosk Classic Windows Attachment: -
TicketType: Support Request Version: 9.1.0 Language: English
Views: 32268 Last Modification Date: 8/29/2016 5:05 PM Platform: Windows
Level: Closed IE: 11.0
Bug Status: Not Fixed User account: SiteKiosk Restricted User Bug Frequency: On every start

Support Request: Network Shared Folder

Reproduction

Hello. Our task is to use SiteKiosk to lock down a computer and only have a shared network drive be accessible. In addition allow certain applications be open the files in the shared network drive. I've read the forums and followed their instructions to customize the security manager to allow the Z:\ drive to be seen however it still does not work. Please help me, as we are on a deadline to configure SiteKiosk. Thank you, -Kristhian

Description

Hello. Our task is to use SiteKiosk to lock down a computer and only have a shared network drive be accessible. In addition allow certain applications be open the files in the shared network drive. I've read the forums and followed their instructions to customize the security manager to allow the Z:\ drive to be seen however it still does not work. Please help me, as we are on a deadline to configure SiteKiosk. Thank you, -Kristhian

Answer: (1)
Re: Network Shared Folder 8/1/2016 4:54 PM
Are you able to access the mapped drives in Run Once Mode? If so, then you will need to allow the drives in the System Security Manager of SiteKiosk.

- Open the System Security Manager (All Programs > SiteKiosk > System Security Manager) and select Customized.
- Select “File System” in the tree view on the left.
- Under “Hide Drives in Explorer”, uncheck the drives that you wish to make visible to your users.




You will also need to make any necessary changes to the Limited User Account, you must first remove the restrictions on the account using the System Security Manager. Remember that all changes made through the System Security Manager only affect the settings to the Limited User Account. To remove the restrictions, follow the instructions below:

1. Log on to the terminal as the administrator
2. Select Start > All Programs > SiteKiosk > System Security Manager
3. In the System Security Quick Start screen, select ‘Unprotected’ and click the ‘OK’ button
4. The next screen will ask you to “Do you want to apply the changes now?”, click the “yes” button
5. It will go through the setting changes (which may take a few minutes), then will state that it is “Finished – Please click OK”, and click the “OK” button
6. On the ‘Settings Changed Successfully’ window, select the “Exit Wizard” option and click “OK”
7. Select Start > Log Off Administrator
8. Log on to the terminal as SiteKiosk Restricted User. Default login information are Username: SiteKiosk, Password: provisio (the password is case-sensitive)
9. Make the necessary changes in the Windows environment to make sure that it is working. Note: Since you turned off the security settings to this account, you now have full access to the machine and are now able to perform previously blocked tasks, such as right click, access the control panel, access folders and drives, etc
10. Repeat Steps 1-5, except change the selection of “Unprotected” to “Protected” in Step 3.
11. Run the SiteKiosk software and test the changes that you made to the Restricted User Account.
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