Support Request: Site not reacheable

Ticket ID: 22679	Creation Date: 6/7/2016 2:44 PM	Product: SiteKiosk Classic Windows	Attachment: -
TicketType: Support Request	Version: 9.0.3248	Language: English
Views: 32473	Last Modification Date: 7/5/2016 3:42 PM	Platform: Windows
Level: Closed	IE: 11.0
Bug Status: Not Fixed	User account: Administrator	Bug Frequency: On every start

Reproduction

site is not reacheble: http://www.albeda.nl/deelnemer/opleidingengids_studiedetail.cfm?studie=186
Error in log:
20 03ec 2016-06-07 12:59:02 +0200 [SiteKiosk] Navigation:
http://www.albeda.nl/deelnemer/opleidingengids_studiedetail.cfm?studie=186
20 03ed 2016-06-07 12:59:02 +0200 [SiteKiosk] Frame-Navigation:
https://www.youtube.com/embed/RXVc-IMEvRg?rel=0
20 03f5 2016-06-07 12:59:03 +0200 [SiteKiosk] Script Error: URL:
http://www.albeda.nl/deelnemer/navigatie/mmenu.js; ErrMsg: "Kan de eigenschap offsetTop van een
niet-gedefinieerde verwijzing of een verwijzing naar een lege waarde niet ophalen"; Line: 28; Char:
203; Code: 0;

Answer: (1)
Re: Site not reacheable	6/7/2016 3:14 PM
Hello, The problem is, that the web page need the IE7 mode to display properly (you can check that in Internet Explorer by pressing F12 and checking the document mode). To start SiteKiosk in IE7 mode you need to edit the SiteKiosk configuration file and change the line <ie8-compatibility-view enabled="true" /> To <ie8-compatibility-view enabled="false" /> Start SiteKiosk twice after making the changes. Further information here: Alternatively you can switch to the “Chrome Browser” skin. Regards, Michael Olbrich