Ticket ID: 22605 Creation Date: 5/12/2016 8:32 AM Product: SiteKiosk Classic Windows Attachment: -
TicketType: Support Request Version: 9.2.3595 Language: English
Views: 31888 Last Modification Date: 6/9/2016 9:51 AM Platform: Windows
Level: Closed IE: 11.306
Bug Status: Not Fixed User account: SiteKiosk Restricted User Bug Frequency: On every start

Support Request: Digital signage not working

Reproduction

I have setup sitekiosk just for browsing a specific website. That is working fine.
As screensaver I have digital signage, this only works the very first time, when I publish it with siteremote.
Afterwards it will show the 'Sitekiosk Digital Signage' logo as a screensaver.
Any expirience on this?

Description

I have setup sitekiosk just for browsing a specific website. That is working fine.
As screensaver I have digital signage, this only works the very first time, when I publish it with siteremote.
Afterwards it will show the 'Sitekiosk Digital Signage' logo as a screensaver.
Any expirience on this?

Answer: (1)
Re: Digital signage not working 5/12/2016 9:41 AM
Hello,

The Digital Signage content will be downloaded to the client device and play as long as you configured in your campaign / schedule settings.
Therefore you first should check if there is an end date configured in the broadcast settings (at the Schedule Tab – click on the little triangle beside the campaign, choose “Edit” and check the settings at “Range”)
By default the campaign has no end date.

Here some more information:
https://www.siteremote.net/help/en-US/sitecaster.aspx

If there is no end date configured you may check this FAQ (Troubleshooting):
http://www.provisio.com/en-GB/CustomerSupportCenter/ArticleDetails.aspx?ArticleID=22147

Regards,
Michael Olbrich
My Account
Login
Language (Tickets):