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Ticket ID: 22148
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Creation Date: 11/19/2015 2:03 PM
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Product: SiteKiosk Classic Windows
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Attachment: -
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TicketType: Support Request
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Version: 7.x
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Language: English
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Views: 36425
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Last Modification Date: 12/17/2015 3:55 PM
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Platform:
Windows
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Level: Closed
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IE: 9.0 |
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Bug Status: Not Fixed
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User account: Administrator
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Bug Frequency: On every start
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Support Request: Can't access the PC as sitekiosk doesn't start
Reproduction
We had troubles with a PC under Windows 8 as it was getting stuck starting Sitekiosk, showing the dog but stopped there. So with Ctrl Alt Del logged out and tried uninstalling and reinstalling the program, which didn't result. In a try we made a mistake, as seems the program started under the admin user. So program the startup under that user, but when restarted the PC it stopped on the same place. So now we have both users starting with Sitekiosk and getting stopped on the dog screen.
Now we can't access the PC at all, as both users are under Sitekiosk start. How can we solve this issue?
Thanks in advance.
We had troubles with a PC under Windows 8 as it was getting stuck starting Sitekiosk, showing the dog but stopped there. So with Ctrl Alt Del logged out and tried uninstalling and reinstalling the program, which didn't result. In a try we made a mistake, as seems the program started under the admin user. So program the startup under that user, but when restarted the PC it stopped on the same place. So now we have both users starting with Sitekiosk and getting stopped on the dog screen.
Now we can't access the PC at all, as both users are under Sitekiosk start. How can we solve this issue?
Thanks in advance.
