Support Request: Open pdf Documents locally in Adobe Reader instead of the Web View

Ticket ID: 21893	Creation Date: 8/14/2015 9:17 AM	Product: SiteKiosk Classic Windows	Attachment: -
TicketType: Support Request	Version: 8.5.1105	Language: English
Views: 38821	Last Modification Date: -	Platform: Windows
Level: Closed	Modified By: -	IE: 11.0
Bug Status: Not Fixed	User account: SiteKiosk Restricted User	Bug Frequency: Unknown

Support Request: Open pdf Documents locally in Adobe Reader instead of the Web View

Reproduction

This happens everytime.

Description

Our Customer use SiteKiosk for printing Documents on an USB Stick or Surfing the Web.
If a customer wants to surf the Internet, he's got to pay more than just using the Computer. So we're using a Password to Access the Internet.

The Problem that now occurs is: if a customer wants to print a pdf Document from a USB Stick, it always tries to open the pdf Document in Web View and ask for the Internet Password.
Is there a solution for that? I want the pdf Document to open locally in Adobe Reader.
I know ist possible to open the Adobe Reader first and browse to the Document, but the customer don't know that.
We have Adobe Acrobat DC installed. I also tried it without SiteKiosk running and it opens the Documents in AdobeReader.
SiteKiosk runs on a Win 7 PC with up to date Updates et cetera

Thanks for your Help

Answer: (3)
Re: Open pdf Documents locally in Adobe Reader instead of the Web View	8/14/2015 10:24 AM
Hello, This is not a bug but a dedicated behaviour. Just add the URL you open the PDF from (can also be checked in the SiteKiosk log “….\SiteKiosk\Logfiles”) as allowed to the list of allowed URLs/Paths (-->Surfing Area) Further information you will find here: http://www.provisio.com/helpconsole/SiteKiosk%20Help/en-US/default.htm?surfing_area.htm Alternatively: If you want to open the PDF in Adobe Reader when using the File Manager you need to edit the “Config.XML” of the File Manager. Remove the file type PDF from this line: <extension types="html,htm,pdf,swf,txt,xml,m3u,mov"> And add the file type to this line: <extension types="doc,docx,xls,xlsx,ppt,pptx,pps,ppsx,rtf,sxw,odt,dot,dotx,ods,sxc,odp,sxi,ott,stw,otp,sti" useregistry="true" /> Further information you will find here: http://www.provisio.com/helpconsole/SiteKiosk%20Help/en-US/default.htm?file_manager.htm Regards, Michael Olbrich
Re: Open pdf Documents locally in Adobe Reader instead of the Web View	8/21/2015 8:17 AM
Thank you, editing den config.xml solved my Problem.
Re: Open pdf Documents locally in Adobe Reader instead of the Web View	8/21/2015 8:45 AM
Thank you for your feedback.