Support Request: File Manager

Ticket ID: 21733	Creation Date: 6/16/2015 1:20 AM	Product: SiteKiosk Classic Windows	Attachment: -
TicketType: Support Request	Version: 8.91.8042	Language: English
Views: 36567	Last Modification Date: 7/14/2015 6:29 PM	Platform: Windows
Level: Closed	IE: 11.1
Bug Status: Not Fixed	User account: Administrator	Bug Frequency: On every start

Support Request: File Manager

Reproduction

see above

Description

Hi there,

We have just upgraded our site kiosk software to the latest we are using basic as well.

I am having difficulty selecting any removeable drives that are plugged in

i cannot see them available in office etc

i have turned this feature on in configuration

i cannot see the start menu either to be able to go directly to the file manager

we are using the windows 7 professional and the UI windows 8 theme through site kiosk

Could someone explain wehere im going wrong according to forums i have read on here etc and the instructions we have done everything right !

Kind Regards
BRendon

Answer: (1)
Re: File Manager	6/16/2015 6:19 PM
If you run SiteKiosk and cannot see the "Start Menu" of the skin, then you may have the "fulscreen" mode activated under Basic > Start Page & Browser > Full screen. You will need to deactivate this to be able to have access to the task bar or the Browser tool bar. In SiteKiosk it is possible to allow your users to use removable USB drives... Please see the steps below: 1) Plug in your USB flash drive. 2) In the SiteKiosk configuration wizard allow this drive in the file manager. (Basic > File Manager > Add) 3) While in the SiteKiosk configuration wizard, go to Access/Security > Block system critical windows & dialog boxes > Settings and delete the entries; "Save a Copy", "Save" and "Open*" from the Window title column. (This step is only necessary for testing in the admin account.) 4) Open the System Security Manager (Start > All Programs > SiteKiosk > System Security Manager) and select Customized. 5) Select “File System” in the tree view on the left. 6) Under “Hide Drives in Explorer”, uncheck the drives that you wish to make visible to your users