Ticket ID: 21434 Creation Date: 3/2/2015 5:52 PM Product: SiteKiosk Classic Windows Attachment: -
TicketType: Support Request Version: 8.9 Language: English
Views: 38955 Last Modification Date: 3/31/2015 5:47 PM Platform: Windows
Level: Closed IE: 10.1
Bug Status: Not Fixed User account: SiteKiosk Restricted User Bug Frequency: Unknown

Support Request: Not able to open "configure Kiosk" under restricted user login.

Reproduction

When I click configure kiosk under restricted user account, it does not open. I have to close site kiosk and the run "configure kiosk" as administrator to make any changes.

Description

Answer: (4)
Re: Not able to open "configure Kiosk" under restricted user login. 3/3/2015 4:33 PM
It is recommended that you log into your Administrator account to make changes to the SiteKiosk Configuration.

The SiteKiosk Restricted User account is the User Account SiteKiosk runs under when set to Auto Start mode. It is not necessary for you to log into this user account.
Re: Not able to open "configure Kiosk" under restricted user login. 3/3/2015 4:43 PM
I am running the kiosk in auto start mode under a domain id without admin access because local user don't have access to open the intranet and the web applications.
Re: Not able to open "configure Kiosk" under restricted user login. 3/3/2015 5:00 PM
If the user is getting a blank screen when the configuration is suppose to be loaded, then there may be an issue with the service that manages that feature:

You will first need to ensure that the configuration file is saved locally on the SiteKiosk machine.. Default location (Program files > SiteKiosk > Config)… then you will check to ensure that you are able to stop and start the "SiteKiosk Configuration Server" while logged into your Adminstrator account (Run > Services.msc)
Re: Not able to open "configure Kiosk" under restricted user login. 3/3/2015 5:02 PM
You may also add the domain user to the admin group in order to access the pages, files or even services required by SiteKiosk.
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