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Support Anfrage: SiteKiosk transfer license

Beschreibung

Hello,

yesterday one of our kiosk pc has been declared elettricaly dead and won't start anymore.
On this pc I have a valid sitekiosk license and I want to trasfer it to an another pc.

I've read that in order to remove the license completely, I have to unistall Sitekiosk from the pc, but given the current situation, I can't do it.

How can I transfer the license?

Thanks in advance.

Antwort: (3)

Re: SiteKiosk transfer license 12.02.2021 12:48
Hello,

If you cannot uninstall SiteKiosk on the old pc anymore just go on with installing SiteKiosk again on a new pc.

Just consider using the correct SiteKiosk version for the license you have and the system requirements.
System requirements: https://www.provisio.com/en-GB/helpconsole/SiteKiosk%20Help/en-US/default.htm?system_requirements.htm

Generally the SiteKiosk license is valid for the current version at the time of purchase + all versions that will be published within 12 month after purchasing the license.
Here you find the actual & older versions of SiteKiosk for download and the release dates
https://www.provisio.com/en-GB/Downloads/VersionHistory.aspx?Product=SiteKiosk

If you are not sure which SiteKiosk version your license is valid for please contact our sales:
https://www.provisio.com/web/uk/company/contact

Regards,
Michael Olbrich
Re: SiteKiosk transfer license 12.02.2021 14:59
I just installed SiteKiosk and the license is working fine.

Thank you for your support.

Best Regards
Re: SiteKiosk transfer license 12.02.2021 15:05
Thank you for your feedback, glad to hear it works.