Ticket ID: 20265 Creation Date: 2/24/2014 10:53 AM Product: SiteKiosk Classic Windows Attachment: -
TicketType: Support Request Version: - Language: English
Views: 37378 Last Modification Date: 3/24/2014 4:09 PM Platform: Windows
Level: Closed IE: 11.0
Bug Status: Not Fixed User account: SiteKiosk Restricted User Bug Frequency: Unknown

Support Request: Dutch Windows 8 Touch keyboard not showing numbers

Reproduction

See attached screenshots.
Sitekiosk_ENG shows the keyboard with numbers, when we switch to Dutch layout, no numbers are shown (Sitekiosk_NL.png)

Description

Answer: (3)
Re: Dutch Windows 8 Touch keyboard not showing numbers 2/24/2014 12:19 PM
Hello,

Unfortunately there is no screenshot attached.
Which On Screen Keyboard did you choose?
Which SiteKiosk Version do you use?

With SiteKiosk 8.8 you may choose one of the language independent keyboards (they just use the keyboard language configured on Windows):
http://www.provisio.com/helpconsole/SiteKiosk%20Help/en-US/default.htm?on-_screen_keyboard.htm
e.g. the Touch Browser keyboard also contains a number pad.

Regards,
Michael Olbrich
Re: Dutch Windows 8 Touch keyboard not showing numbers 2/24/2014 1:48 PM
Apparantly the zip file didn't upload.
You can download the files here:
https://www.wetransfer.com/downloads/39e2c82c477e6cb2a0ecf77e182d27be20140224124657/e855382124374075530133e51ccccf6e20140224124657/45b1be
Re: Dutch Windows 8 Touch keyboard not showing numbers 2/24/2014 3:24 PM
Hello,

I am sorry but I can’t reproduce it here. Even when I user your configuration and set the keyboard to NL everything is as expected and the number pad displays.

As the keyboard layout will be taken from Windows please check:
1. If there is a difference between Run once and Auto Start mode
2. Which keyboard layout there is installed in the SiteKiosk user account;
-->Control Panel-->Region and Language-->Keyboards and Languages-->Change keyboards…-->Installed services
Here the information about how to get access to these Windows settings in the SiteKiosk user account (used for Auto Start Mode by default):
http://www.provisio.com/en-US/CustomerSupportCenter/ArticleDetails.aspx?ArticleID=5826

Further information about the on screen keyboard and the used languages:
http://www.provisio.com/helpconsole/SiteKiosk%20Help/en-US/default.htm?on-_screen_keyboard.htm

Regards,
Michael Olbrich
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