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Ticket ID: 20062
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Creation Date: 1/11/2014 8:59 AM
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Product: SiteKiosk Classic Windows
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Attachment: -
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TicketType: Support Request
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Version: 8.6.1968
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Language: English
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Views: 39151
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Last Modification Date: 2/10/2014 10:09 AM
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Platform:
Windows
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Level: Closed
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IE: 10.0 |
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Bug Status: Not Fixed
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User account: Administrator
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Bug Frequency: On every start
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Support Request: ConfigEditor.exe crashes when testing MagTek HID mini
Reproduction
Whenever I try to test my MagTek HID mini device in the ConfigEditor.exe, it crashes. I'm using Windows 8 64bit, so I tried it on my Windows 7 64bit machine and it works perfectly.
I get the following errors:
Application: ConfigEditor.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 65481DAE
Faulting application name: ConfigEditor.exe, version: 1.0.0.0, time stamp: 0x525c11ee
Faulting module name: HID.DLL, version: 6.2.9200.16384, time stamp: 0x50108a90
Exception code: 0xc0000005
Fault offset: 0x00001dae
Faulting process id: 0x1480
Faulting application start time: 0x01cf0e9e68f6b051
Faulting application path: C:\Program Files (x86)\SiteKiosk\ConfigServer\ConfigEditor.exe
Faulting module path: C:\windows\SYSTEM32\HID.DLL
Report Id: d1d39b62-7a91-11e3-be74-2cd05ab86c94
Faulting package full name:
Faulting package-relative application ID:
