Ticket ID: 19736 Creation Date: 9/24/2013 8:23 PM Product: SiteKiosk Classic Windows Attachment: -
TicketType: Support Request Version: 8.7.1435 Language: English
Views: 36644 Last Modification Date: 11/12/2013 5:31 PM Platform: Windows
Level: Closed IE: 10.0
Bug Status: Not Fixed User account: SiteKiosk Restricted User Bug Frequency: On every start

Support Request: Javascript does not load after sceensaver

Reproduction

Everytime we exit the screensaver, javascript does not load on the website.

Description

I have a client that has got four Windows 8 computers locked to a website on a public space.
On startup the website loads fine, but after the screensaver kicks in, the site loads without any javascripts.
I have also tried this on the administrator-account with the same result.

Answer: (16)
Re: Javascript does not load after sceensaver 9/25/2013 9:22 AM
Hello,

to be able to help you we need more information. Please send the URL to the affected website and your configuration file. Usually there is a browser reset done when the Screensaver is started, so SiteKiosk behaves in the same way as at the startup.

Regards Martin
Re: Javascript does not load after sceensaver 9/25/2013 9:29 AM
Hi.

Where should i send the file?
Re: Javascript does not load after sceensaver 9/25/2013 9:31 AM
Hi,

please send all information to support-europe(at)provisio.com.

Regards Martin
Re: Javascript does not load after sceensaver 9/25/2013 10:33 AM
Hi Johan,

I tested your configuration on a IE10 based SiteKiosk installation and I cannot reproduce the described behavior. Please check your IE settings, maybe there is the key to solve your problem. There are also JavaScript errors occurring. Please check the SiteKiosk Log-File for that.

Regards Martin
Re: Javascript does not load after sceensaver 9/25/2013 10:39 AM
Did you change any settings in Internet Explorer on the SiteKiosk windows account?
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