Ticket ID: 19656
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Creation Date: 8/29/2013 3:54 PM
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Product: SiteRemote
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Attachment: -
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TicketType: Support Request
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Version: 7.0.0
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Language: English
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Views: 37936
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Last Modification Date: 9/26/2013 4:48 PM
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Platform:
Windows
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Level: Closed
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IE: 9.0 |
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Bug Status: Not Fixed
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User account: SiteKiosk Restricted User
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Bug Frequency: On every start
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Support Request: Sessions and hits not appearing in reports but uptime is fine
Reproduction
Issue present since install.
I have 5 Kiosks (1 x XP, 3 x Windows 7 and 1 x Android) PC's with Sitekiosk 7 installed with custom skin and portal page on the Windows machiens
All 5 have registered with our Siteremote account, Provisio Server siteremote.net. All 5 machines have been logging for 6 weeks and communication appears correct between Siteremote and Kiosks. WMI and up time are displayed, remote reboots and time adjustment jobs are being applied.
When I run any reports on any of the units I am not seeing any user activity, sessions or sites visited.
I have opened up all ports listed from this forum for Sitekiosk and Sitekiosk Android.
When I view the log files on the Kiosks I see activity and URL hits in the local logs, logging is set to normal.
Are the usage statistics sent over a specific port that could be blocked or am I missing something?
Zip contains Screenshot of report, config file from one Kiosk and custom skin.