Ticket ID: 19645 Creation Date: 8/26/2013 6:31 PM Product: SiteKiosk Classic Windows Attachment: -
TicketType: Support Request Version: 8.7 Language: English
Views: 36266 Last Modification Date: 9/24/2013 7:24 PM Platform: Windows
Level: Closed IE: 10.0
Bug Status: Not Fixed User account: SiteKiosk Restricted User Bug Frequency: Unknown

Support Request: SK 8.7 Crashes When Printing From Yahoo Mail

Reproduction

Print Yahoo email using SK browser print button, right-click and Print - either crashes SK to start screen

Description

Have tried with content filter both on and off, with yahoo in compatibility mode, and with various skins / themes.

Answer: (2)
Re: SK 8.7 Crashes When Printing From Yahoo Mail 8/27/2013 6:49 PM
I would advise that you update the program patcher in the configuration tool Basic > Maintenance > Program Patcher.






ProgramPatcher

Some external application require specific access rights to function properly. This applies, in particular, if SiteKiosk is launched under the limited SiteKiosk user. Also, when using certain applications on public kiosk system, you sometimes want to erase certain directories/files when a specific action is performed.

ProgramPatcher takes care that these settings will be applied for the user under which SiteKiosk is run and to the most commonly used programs.

When you press the "Update" button, ProgramPatcher will search online for the most up-to-date settings. If new data is available, the existing data will be overwritten.

You have the option of supplementing ProgramPatcher with settings that you require for additional applications. To do so, edit the file ..\SiteKiosk\SystemSecurity\patcher.xml (e.g. in Notepad). You will find a description as to how you can create your own entries at the beginning of the XML file.
You are also welcome to email us the entries you added yourself (support-europe(at)provisio.com) so that we can integrate them into our online updates.
Re: SK 8.7 Crashes When Printing From Yahoo Mail 8/27/2013 7:10 PM
Updated Program Patcher to version 12, still crashing. Not sure what additions I'd make to the xml file to affect the issue as it is only present (to my knowledge) when printing emails from Yahoo, and only when SiteKiosk is running. I will continue to search for other possible causes, however. In the meantime, thank you for your help. :)
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