Ticket ID: 19267
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Creation Date: 5/9/2013 10:13 AM
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Product: SiteKiosk Classic Windows
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Attachment: -
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TicketType: Support Request
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Version: 8.7
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Language: English
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Views: 37770
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Last Modification Date: 6/7/2013 12:06 PM
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Platform:
Windows
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Level: Closed
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IE: 8.0 |
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Bug Status: Not Fixed
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User account: Own Account
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Bug Frequency: On every start
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Support Request: Printing Through Sitekiosk
Reproduction
please see description below:
Hi,
Just a bit of background, the purpose we use sitekiosk is for interactive kiosks in burial grounds which enable people to find their loved ones.
This works by sitekiosk opening up a webpage,
http://bukiosk.theus.org.uk/search/
When entering a first and last name, ie: Jack Smith and clicking submit it brings up a list of results. If you click a result you are led to the deceased info page.
On this page we have a button called 'Print Directions'. When clicking on this button from a browser on the kiosk it automatically prints the directions to the grave as it should do but when in the sitekiosk environment once i click 'Print Directions' a little printer image appears and then the printer prints out the current page it is on and not the directions. The strange thing is that when you print again it prints out correctly. Its only the first time you print from the kiosk within sitekiosk that the printer animation appears and the main page is printed.
Can you assist? I have checked the Internet Explorer settings and all seem fine.
Thanks
Mark